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Return & Defect Exchange Policy
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[Customer Service
Index]
Fast and Easy Returns
returns.
Prior to placing an order, we ask that read and agree to the following Terms and Conditions, known as the Return & Defective Exchange Policy. If you do not agree with any portion of the Terms and Conditions as posted herein or hyperlinked to, we ask that you do not place an order with us. By placing an order with us either on our website, by mail or by phone, you are making a fortified statement of agreement to all Terms and Conditions herein and hyperlinked to, which will be legally binding.
- What is your return policy for unopened merchandise?
- What is your return policy for opened merchandise?
- My item is damaged, what is your return policy?
- What do I do if my order is lost or
damaged during shipment?
- How do I return an item?
What is your return policy for unopened merchandise?
BuyInflatables.com offers a 100%
Satisfaction Guarantee, with certain conditions. If for any reason you're not completely
satisfied with your un-opened purchase, we will gladly accept a
return for exchange or for refund (less S&H and any processing
fees) within 30 days. The following conditions apply:
All refund return requests must be made within 30 days from date of
delivery by submitting a [Customer Support
Ticket] to obtain a Return Merchandise Authorization Number
(RMA Number) for returning the merchandise back to us. Exchange return requests must be made within 30 days from date of
shipping by submitting us a [Customer Support
Ticket] to obtain a Exchange Merchandise Authorization Number
(EMA Number) for returning the merchandise back to us. All returns must be pre-authorized and have a valid RMA or EMA
Number. Returns without a valid RMA or EMA Number will be refused and returned to customer at customer's expense. All returned merchandise must be our labeled, new and
factory sealed merchandise in resellable condition. All return shipments must be shipped to us by Insured UPS Ground Service only. We will
refuse and return shipments from all other shipping carriers, So please be sure to return items using UPS. All costs in returning merchandise is the customer's responsibility. After 30 days, all sales are final.
All sales of holiday specific merchandise, sold within 10 days prior to the product's intended
holiday will be considered final
sale. Furthermore all sale and clearance merchandise will be considered final
sale as well. The return policy will not apply to these types of sales. No
Exceptions.
What is your return policy for opened merchandise?
If you opened your item, and changed your mind prior to actually using the item, we will gladly accept a
return for a refund (less S&H and any processing
fees) within 30 days. A 10-50% restocking fee and the following conditions apply:
All refund return requests must be made within 30 days from date of
delivery by submitting a [Customer Support
Ticket] to obtain a Return Merchandise Authorization Number
(RMA Number) for returning the merchandise back to us. All open merchandise returns are subject to a 10-50% repacking and/or restocking fee. All returns must be pre-authorized and have a valid RMA
Number. Returns without a valid RMA Number will be refused and returned to customer at customer's expense. All returned merchandise must be our labeled merchandise, clean, unused and in resellable condition. Opened merchandise, that is determined to be soiled, used or damaged by customer, will NOT be accepted for return.
All return shipments must be shipped to us by Insured UPS Ground Service only. We will
refuse and return shipments from all other shipping carriers, So please be sure to return items using UPS. All costs in returning merchandise is the customer's responsibility. After 30 days, all sales are final.
All sales of holiday specific merchandise, sold within 10 days prior to the product's intended
holiday will be considered final
sale. Furthermore all sale and clearance merchandise will be considered final
sale as well. The return policy will not apply to these types of sales. No
Exceptions.
My item is damaged or defective, what is your return policy?
Buyinflatables.com offers a courtesy 30 day replacement policy on the Manufacturer's Warranty, which warrants to the original consumer/purchaser that all Gemmy Industries'
products are thoroughly tested by the manufacturer and is guaranteed to be free of factory defects in material and
workmanship. The following conditions apply:
All wqarranty claims for exchange only must be made within 30 days from date of
delivery by submitting a [Warranty Exhange Claim] to obtain a Exchange Merchandise Authorization Number
(EMA Number) for returning the defective merchandise back to us. Claims are only valid if and only if the product has been operated in accordance with the instructions provided with the product or as posted on this website. This offer to exchange merchandise and the Manufacturer's Warranty does not cover damages resulting from neglect, unauthorized modification, accident. misuse, abuse, or any action which constitutes a deviation from the instructions. All defects will be replaced with the exact same item only if we have stock of that item in stock and we confirm the item is a factory defect.
For claims on items no longer in stock or sold out or items deemed to not be a factory defect, please see the Manufacturer's Warranty for warranty claims. All returns must be pre-authorized and have a valid EMA
Number. Returns without a valid EMA Number will be refused and returned to customer at customer's expense. All returned defective merchandise must be our labeled merchandise All return shipments must be shipped to us by Insured UPS Ground Service only. We will
refuse and return shipments from all other shipping carriers, So please be sure to return items using UPS. All costs in returning merchandise is the customer's responsibility.
We will cover the cost of sending a replacement out to you. All replacements are shipped UPS Ground. If the customer needs the shipment to
be expedited, the additional costs are the customers liability. After 30 days, or if we feel that the product is not defective, all warranty claims must be remedy through manufacturer. Please see the Manufacturer's Warranty for warranty claims.
BuyInlfatables.com roll in making good on warranty claims is strickly that of courtesy and only within the availability to do so. It is not BuyInflatables.com legal or moral obligation to remedy warranty claims, because it is a Manufacturer's Warranty. Our decision is final.
What do I do if my order is lost or
damaged during Shipment?
Once the shipment leaves our warehouse, we are no longer
responsible for shipping of the merchandise. If you experience a
problem with your shipment, you will need to contact UPS at 1-800-PICK-UPS.
In the event you received a damaged shipment , if you paid for
insurance on your order, please fill out the [UPS
Damage Claim Form]. You have 7 days to file an damage
insurance claim. Insurance claims can take up to 90 days to be
resolved. We can not reship or refund until the claim
investigation has been resolved with UPS.
In the event your shipment is lost, if you paid for insurance on
your order, please view [UPS
Loss Claim FAQ's]. You have 30 days to file a loss
insurance claim. Insurance claims can take up to 90 days to be
resolved. We can not reship or refund until the claim
investigation has been resolved with UPS.
In the event your shipment is lost or you received a damaged
shipment and you did not paid for insurance on your order, there
is nothing we or UPS can do for you. This is why we strongly
suggested insurance during check out. By waiving insurance, you
assume all responsibilities and losses incurred during shipping.
We can not offer replacements or refunds for uninsured shipments that are lost or damaged. Stop payment on such orders will be treated as fraudulent orders and we will prosecute to the full extent of the law by filing criminal charges of mail fraud with your local and federal authorities. So please insure your order.
How do I return an item?
Prior to returning an item, please read all the related policies
on our website and then contact our Customer Support Center by submitting a [Customer Support
Ticket] to obtain a Return Merchandise Authorization Number
(RMA Number). After you receive the RMA Number please follow these
instructions:
Write us a short note describing the problem or reason for
return. Be sure to include your Order Number, and a contact
number to reach you at. Re-package the merchandise to be returned in a brown outer
cardboard box. Do not just send the item back without repacking
it in a brown box. If you do repackage the item as instructed, we will refuse the return, so
please place the inflatable in an outer brown shipping box. Seal the package securely for shipping using appropriate
packaging tape. Write your RMA or EMA Number in large type on the outside of the
package. Ship the item to us at the address below via UPS ONLY. The shipment must be insured.
Please send your refund returns to:
RETURNS
RMA # (Your RMA Number Here)
NYC MERCHANDISE
330 TOMPKINS AVENUE
STATEN ISLAND, NY 10304
Please send your exchange returns to:
EXCHANGES
EMA # (Your EMA Number Here)
NYC MERCHANDISE
330 TOMPKINS AVENUE
STATEN ISLAND, NY 10304
Again, be assured that you obtain a RMA or EMA number prior to sending us
a return as we will not accept any returns without a RMA or EMA Number.
Be assure to ship UPS - United Parcel Service, as we will not
accept any other shipments. Be assured to follow the directions
above. If the packages are not addressed as above, UPS will not
deliver it.
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